Introduction and Overview

At MindWaveSystems, we understand that your privacy is fundamental to building trust. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain application development services. We're committed to transparency about our data practices and want you to feel confident about how your information is handled.

This policy applies to all interactions with MindWaveSystems, whether through our website, during consultations, project development, or ongoing support services. We comply with Vietnam's data protection regulations and international privacy standards to ensure your information receives appropriate protection.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why:

How We Collect Information

• Directly from you through contact forms, emails, phone calls, and project meetings
• Automatically through website analytics and user interaction tracking
• From third-party platforms when you connect with us through LinkedIn or other professional networks
• During project development when you provide access to existing systems or data

How We Use Your Information

Your information helps us deliver better blockchain development services and maintain professional relationships. We use your data for these specific purposes:

• Responding to your inquiries and providing project consultations
• Developing custom blockchain applications according to your specifications
• Communicating project updates, milestones, and delivery schedules
• Providing ongoing technical support and maintenance services
• Improving our website functionality and user experience
• Sending relevant industry insights and service updates (with your consent)
• Maintaining records for legal and business compliance purposes

Data Sharing and Disclosure

We don't sell your personal information to anyone. However, there are specific situations where we may share your data with trusted partners or as required by law:

Authorized Sharing

• With third-party blockchain platforms or tools necessary for your project development
• With hosting providers and technical infrastructure partners who help us deliver our services
• With legal advisors or auditors when required for business compliance
• With your explicit consent for specific business purposes you've approved

Legal Requirements

We may disclose your information when required by Vietnamese law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so.

Your Privacy Rights

You have important rights regarding your personal information. Here's what you can do and how to exercise these rights:

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security Measures

Protecting your information is a top priority for us. We implement multiple layers of security to safeguard your data:

• Encrypted data transmission using SSL/TLS protocols for all web communications
• Secure server infrastructure with regular security updates and monitoring
• Access controls limiting data access to authorized team members only
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy best practices

While we implement strong security measures, no system is completely immune to security breaches. We continuously monitor and improve our security practices to protect your information effectively.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Retention Periods

• Project-related communications: Retained for 7 years after project completion for legal and warranty purposes
• Contact information: Kept while you remain an active client or until you request deletion
• Website analytics data: Automatically deleted after 26 months
• Marketing consent records: Maintained until you withdraw consent or request deletion
• Financial records: Retained for 10 years as required by Vietnamese business law

Secure Deletion Process

When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes overwriting digital storage locations and destroying physical records containing your information.

International Data Transfers

Some of our service providers and technology partners are located outside Vietnam. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• We only work with providers who maintain adequate data protection standards
• Contractual agreements require our partners to protect your data according to our privacy standards
• We regularly review and audit our international data processing arrangements
• Where possible, we choose providers with data centers in jurisdictions with strong privacy laws

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website usage patterns and improve user experience
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to active clients and contacts
• Prominent notice on our website
• Direct communication during ongoing projects

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the changes.